VISA


Today, before any audience in the world, I can hold a VISA card overhead and ask, “How many of you recognise this?” Every hand in the room will go up. When I ask, “How many of you can tell me who owns it, where it’s headquartered, how it operates, or where to buy shares?” a dead silence comes over the room. The audience realses something extraordinary has occurred and they haven’t a clue how it happened. Nor, in my opinion should they. The results of the best organisations are apparent, but the structure, leadership, and process are transparent.
Dee Hock – Birth of the Chaordic Age p189

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