The essential thing to remember is not that we became a world of expert managers and specialists, but that the nature of our expertise became the creation and management of constants, uniformity, and efficiency, while the need has become the understanding and coordination of variability, complexity, and effectiveness, the very process of change itself. It is not complicated. The nature of our organisation, management, and scientific expertise is not only increasingly irrelevant to presssing societal and environmental needs, it is a primary cause of them.
Dee Hock. 1999. Birth of the chaordic age, p.57